Entry Mat Placement & Shoe-Off Zone – Everyday Awareness for Malaysian Homes

Privacy Policy

Last Updated: December 15, 2025

This Privacy Policy explains how Home Entry Mat Placement & Shoe-Off Zone Basics ("we," "our," or "us") collects, uses, and protects your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Data Controller

Home Entry Mat Placement & Shoe-Off Zone Basics is the data controller responsible for your personal data. Contact us at: privacy@entryzone.my

2. Personal Data We Collect

We collect the following categories of personal data:

Identity Data: Full name
Contact Data: Email address, state of residence
Preference Data: Main focus area (mat-placement basics, shoe-off zone overview, everyday entrance habits, general learning)
Technical Data: IP address, browser type, device information, cookies
Usage Data: How you navigate our platform, pages visited, time spent

3. How We Collect Your Data

We collect personal data through:

Direct interactions when you complete our lead capture form
Automated technologies including cookies, server logs, and similar tracking technologies
Third-party services such as analytics providers

4. Purposes of Data Processing

We process your personal data for the following purposes:

To provide you with educational resources and entry zone awareness guides
To communicate with you about our platform and services
To improve our educational content and user experience
To analyze platform usage and performance
To comply with legal obligations
To protect our legitimate business interests

5. Legal Basis for Processing

We process your personal data based on:

Consent: You have given explicit consent for specific purposes
Contract: Processing is necessary for services you have requested
Legal Obligation: We must comply with Malaysian laws
Legitimate Interests: Processing is necessary for our business operations

6. Data Sharing and Disclosure

We may share your personal data with:

Service providers who assist in platform operations (hosting, email delivery, analytics)
Professional advisors including lawyers and accountants
Regulatory authorities when legally required

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

Lead data: 2 years from last interaction
Communication records: 3 years
Analytics data: 26 months

9. Your Rights Under PDPA

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Correction: Request correction of inaccurate data
Right to Withdraw Consent: Withdraw your consent at any time
Right to Limit Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format

10. Exercising Your Rights

To exercise any of your rights, please contact us at:

Email: privacy@entryzone.my
We will respond to your request within 21 days as required by PDPA

11. International Data Transfers

Your data may be transferred to and processed in countries outside Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

12. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

13. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date.

15. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Email: privacy@entryzone.my
General inquiries: hello@entryzone.my

16. Complaints

If you believe we have not complied with PDPA, you may lodge a complaint with:

Our Data Protection Officer: privacy@entryzone.my
Personal Data Protection Commissioner of Malaysia

Terms of Service

Last Updated: December 15, 2025

These Terms of Service ("Terms") govern your use of the Home Entry Mat Placement & Shoe-Off Zone Basics educational platform. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our platform, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you do not agree to these Terms, you must not use our services.

2. Educational Purpose Only

Our platform provides educational information about entry mat placement and shoe-off zone awareness. This content is for general informational purposes only and does not constitute:

Professional advice or consultation
Home design or interior planning services
Safety or compliance recommendations
Guarantees of any specific outcomes or results

3. No Guarantees or Warranties

We provide our educational content "as is" without any warranties, express or implied. We specifically disclaim:

Guarantees of cleanliness, safety, or hygiene improvements
Warranties of fitness for a particular purpose
Assurances of compliance with any standards or regulations
Promises of specific performance improvements or benefits

4. User Responsibilities

As a user of our platform, you agree to:

Provide accurate and complete information in all forms
Use the platform only for lawful purposes
Not attempt to gain unauthorized access to our systems
Not upload or transmit malicious code or harmful content
Respect the intellectual property rights of others
Not use automated systems to access the platform without permission

5. Acceptable Use Policy

You must not use our platform to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit spam or unsolicited communications
Engage in fraudulent or deceptive practices
Interfere with the platform's operation or security

6. Intellectual Property Rights

All content on our platform, including text, graphics, logos, images, and software, is the property of Home Entry Mat Placement & Shoe-Off Zone Basics or our licensors and is protected by:

Copyright laws
Trademark laws
Other intellectual property rights

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

7. Payment Terms

If you purchase any paid services or products:

All fees are in Malaysian Ringgit (MYR) unless otherwise stated
Payment must be made through our authorized payment processors
Prices are subject to change with notice
You are responsible for all applicable taxes
Subscriptions auto-renew unless cancelled

8. Refund Policy

Our refund policy is governed by our separate Refund Policy document. Please review it for detailed information about eligibility, processes, and timelines.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law:

We are not liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid us in the past 12 months
We are not responsible for any damages arising from your use or inability to use our platform
We do not warrant uninterrupted or error-free service

10. Indemnification

You agree to indemnify and hold harmless Home Entry Mat Placement & Shoe-Off Zone Basics, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:

Your use of the platform
Your violation of these Terms
Your violation of any rights of another party

11. Account Termination

We reserve the right to suspend or terminate your access to our platform at any time, with or without cause, including if:

You violate these Terms
You engage in fraudulent or illegal activities
We suspect abuse or misuse of our services

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of our platform at any time without prior notice or liability.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your use of our platform shall be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.

14. Dispute Resolution

In the event of a dispute:

We encourage you to contact us first to resolve the issue informally
If informal resolution fails, disputes may be referred to mediation
Legal proceedings must be initiated within 1 year of the dispute arising

15. Changes to Terms

We may update these Terms from time to time. Continued use of our platform after changes constitutes acceptance of the modified Terms. We will notify users of significant changes.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms, contact:

Email: legal@entryzone.my
General inquiries: hello@entryzone.my

Refund Policy

Last Updated: December 15, 2025

This Refund Policy outlines the terms and conditions for requesting refunds for digital products and services purchased from Home Entry Mat Placement & Shoe-Off Zone Basics.

1. 14-Day Digital Guarantee

We offer a 14-day satisfaction guarantee for all digital products and paid services. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date.

2. Refund Eligibility

To be eligible for a refund, you must:

Submit your refund request within 14 days of purchase
Provide your original order number or transaction ID
Include the email address used for the purchase
Provide a brief reason for the refund request (optional but helpful)

3. How to Request a Refund

To request a refund, follow these steps:

Step 1: Email us at refunds@entryzone.my
Step 2: Include your order number and registered email address
Step 3: State your reason for the refund request
Step 4: Wait for our confirmation email (within 2 business days)

4. Refund Processing Timeline

Once we receive your refund request:

Review: We will review your request within 2 business days
Approval: You will receive an approval confirmation via email
Processing: Refunds are processed within 5-7 business days
Payment: The refund will appear in your account within 10-14 business days, depending on your payment provider

5. Refund Method

Refunds will be issued using the same payment method used for the original purchase:

Credit/debit card refunds: 7-14 business days
Online banking: 5-10 business days
E-wallet: 3-7 business days

6. Non-Refundable Items and Services

The following are not eligible for refunds:

Purchases made more than 14 days ago
Services that have been fully delivered and utilized
Downloadable content that has been accessed or downloaded more than 3 times
Personalized or customized educational materials
Third-party products or services

7. Partial Refunds

In certain situations, partial refunds may be granted:

If you have used a portion of the service or content
If you request a refund after partial access or consumption
The partial refund amount will be calculated based on usage

8. Subscription Refunds

For subscription-based services:

You can cancel your subscription at any time
Refunds are available for the current billing period if requested within 14 days
No refunds for previous billing periods
Access continues until the end of the paid period

9. Exceptional Circumstances

We may consider refund requests outside the 14-day window in exceptional circumstances, such as:

Technical issues preventing access to purchased content
Billing errors or unauthorized charges
Medical emergencies or extenuating personal circumstances

Such requests are evaluated on a case-by-case basis.

10. Refund Abuse

We reserve the right to deny refund requests if we detect abuse of our refund policy, including:

Multiple refund requests from the same user
Requests that appear fraudulent or deceptive
Evidence of content theft or unauthorized sharing

11. Chargeback Policy

If you initiate a chargeback with your payment provider:

We will suspend your account pending investigation
We encourage you to contact us directly before initiating a chargeback
Disputed chargebacks may result in permanent account termination

12. Currency and Exchange Rates

All refunds are processed in Malaysian Ringgit (MYR). If your original payment was in a different currency:

The refund amount will be converted to MYR
Exchange rate fluctuations may result in a different amount than originally paid
We are not responsible for currency conversion fees imposed by your bank

13. Promotional and Discounted Purchases

For purchases made with promotional codes or during sales:

Refunds will be for the discounted amount paid, not the original price
Promotional codes cannot be reused after a refund

14. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

15. Contact for Refund Inquiries

For refund questions or assistance:

Email: refunds@entryzone.my
Response time: Within 2 business days
General inquiries: hello@entryzone.my

16. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under Malaysian law, including rights under the Consumer Protection Act 1999.

Cookie Policy

Last Updated: December 15, 2025

This Cookie Policy explains how Home Entry Mat Placement & Shoe-Off Zone Basics uses cookies and similar tracking technologies on our platform.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our platform. They help us provide you with a better experience by:

Remembering your preferences and settings
Understanding how you interact with our platform
Improving our content and services
Providing relevant information

2. Types of Cookies We Use

We use the following categories of cookies:

Essential Cookies: Necessary for the platform to function properly. These cannot be disabled.
Functional Cookies: Remember your preferences and choices to enhance your experience.
Analytics Cookies: Help us understand how visitors use our platform so we can improve it.
Marketing Cookies: Track your browsing habits to show you relevant educational content.

3. Specific Cookies Used

Here are the specific cookies we use:

cookie_consent: Stores your cookie preference (essential)
session_id: Maintains your session (essential)
user_preferences: Remembers your settings (functional)
analytics_tracking: Tracks usage patterns (analytics)

4. Third-Party Cookies

We may use third-party services that set their own cookies:

Analytics providers: To understand platform usage
Hosting services: To deliver our content
Email service providers: To manage communications

These third parties have their own privacy and cookie policies.

5. Purpose of Cookie Usage

We use cookies for the following purposes:

To enable essential platform functionality
To analyze visitor behavior and improve our services
To remember your preferences across sessions
To provide personalized educational content
To measure the effectiveness of our content

6. Cookie Duration

Cookies we set may be:

Session cookies: Deleted when you close your browser
Persistent cookies: Remain for a set period:
- Essential cookies: 1 year
- Functional cookies: 6 months
- Analytics cookies: 2 years

7. Your Cookie Consent

When you first visit our platform, we will ask for your consent to use non-essential cookies. You can:

Accept all cookies
Decline non-essential cookies
Change your preferences at any time

Essential cookies will always be active as they are necessary for the platform to function.

8. How to Manage Cookies

You can manage cookies in several ways:

On our platform: Use the cookie preference button at the bottom of any page
Browser settings: Configure your browser to block or delete cookies
Third-party tools: Use browser extensions that manage cookies

9. Browser Cookie Controls

Most browsers allow you to control cookies through settings:

Chrome: Settings > Privacy and security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

Note that blocking all cookies may affect platform functionality.

10. Withdrawing Cookie Consent

You can withdraw your cookie consent at any time by:

Clicking the cookie preferences link in our footer
Deleting cookies through your browser settings
Contacting us at cookies@entryzone.my

11. Impact of Disabling Cookies

If you disable cookies:

Some platform features may not work properly
Your preferences will not be saved
We cannot personalize your experience
Analytics data will not be collected

12. Cookies and Personal Data

Some cookies may process personal data. This processing is governed by our Privacy Policy and complies with the Personal Data Protection Act 2010 (PDPA).

13. Similar Technologies

In addition to cookies, we may use similar technologies:

Web beacons: Small graphics that track page views
Local storage: Browser storage for preferences
Session storage: Temporary storage during your visit

14. Updates to Cookie Policy

We may update this Cookie Policy to reflect changes in technology or regulations. We will notify you of significant changes and update the "Last Updated" date.

15. Contact Us About Cookies

For questions about our use of cookies:

Email: cookies@entryzone.my
Privacy inquiries: privacy@entryzone.my
General inquiries: hello@entryzone.my

16. Regulatory Compliance

Our cookie practices comply with:

Malaysia's Personal Data Protection Act 2010 (PDPA)
International best practices for cookie consent
Industry standards for transparency and user control

Simple Entry-Mat & Shoe-Off Zone Awareness

Get Your Entry Zone Guide